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FAQ's





WiredContact FAQ's:


How does the WiredContact licensing work?

Licensing is based on named user, so you will require a license for each person that wants web access.  This is a one-time purchase, and you will not incur monthly fees.  You can use one license for multiple database access and for the PocketPC version.

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Does WiredContact work like ACT!?

WiredContact is designed specifically for the web and manages contacts like ACT! — with less clicks and keystrokes.  You can easily navigate your ACT! information with intuitive web-friendly screens, hyperlinks and icons. Plus, WiredContact is loaded with many additional features not available in the local version of ACT!.

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What type of server do I need for WiredContact?

You need a web server running Windows2000, WindowsXP or WindowsNT.  You can turn any computer with these operating systems into a web server by installing a free component, Internet Information Server (IIS).  Please refer to the recommended system requirements.

If you do not have the infrastructure for WiredContact, we have a network of hosting partners around the world who can get you up and running within hours.  Our experienced partners are ACT! Certified Consultants and specialize in WiredContact. 

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What software is required for web access users?

None!  Users simply connect to the web and log into WiredContact from any computer using Internet Explorer browser (5.0+).  You can access your ACT! from home, Internet kiosk, from a hotel or even from a customer's office.

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Can WiredContact be used over dial-up?

Yes!  Users will experience good performance over dial-up connections since WiredContact pages return a very small size per page and are not loaded with heavy scripting. For the fastest performance, we recommend using the standard WiredContact interface.

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How long does it take to install WiredContact?

Assuming the web server is configured to the recommend specifications, WiredContact installs within minutes with a wizard.  Then the administrator sets up the users, security profiles and other company-specific settings. Please review our easy to follow step-by-step Implementation Guide.

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Can I customize WiredContact?

WiredContact is extremely customizable.  You can add new fields, tabs, menus, colors and graphics using an HTML editor, such as FrontPage.  WiredContact is like a web site, so you have a great deal of flexibility in creating the look and feel of your pages. Please refer to the WiredContact Customization Guide for specific details.

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Is WiredContact available in multiple languages?

Yes!  WiredContact is available in German and French.  Spanish and Dutch localized versions will be available soon.  You can even install multiple language templates on one server!

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How do I receive upgrades?

Upgrades are free!  Upgrades to WiredContact are available at no charge and only take a few minutes to apply. We recommend checking our download site often as we continually add features at a rapid pace based on our customers' requests.

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What is your support policy?

Free email support is available from support@wiredcontact.com.  We also have a Pre-support Checklist and Troubleshooting Guide to help you pinpoint installation issues.  Per incident telephone support is also available for a fee.

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How can I evaluate WiredContact?

You can log onto our Interactive demo, contact us for personal guided tour or obtain a two week evaluation license to see how WiredContact performs on your own database.  Please contact us at info@wiredcontact.com or contact our Sales Department at 888.433.2891 (610.567.0800).

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Where can I buy WiredContact?

You can purchase WiredContact directly from us or through our network of ACT! Certified Partners. Please contact us at 888.433.2891 (610.567.0800) or email info@wiredcontact.com for more information.

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Who uses WiredContact?

Over 15,000 people worldwide log into WiredContact to manage their business relationships. Sales and marketing professionals from multi-billion enterprises to start-up companies in 26 countries have selected WiredContact as their on-line contact manager of choice.

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Updated: February 9, 2003



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